Questions and Answers
We’ve listed some of the more common questions and answers. Feel free to contact us at anytime with questions not answered here.
When do I need to submit my payroll?
When your account is first set up with Premier, our representatives will contact you to determine what day you would like to process your payroll. They will also inform you of any cut-off times by which you need to submit your payroll. If you have any questions or are unsure of these times, simply contact us to verify any information.
When your account is first set up with Premier, our representatives will contact you to determine what day you would like to process your payroll. They will also inform you of any cut-off times by which you need to submit your payroll. If you have any questions or are unsure of these times, simply contact us to verify any information.
What should I do if I make a mistake on my payroll?
Contact our office and speak to your Client Service Representative. In most circumstances, a correction can be made right away directly into our system.
Contact our office and speak to your Client Service Representative. In most circumstances, a correction can be made right away directly into our system.
What should I do if I receive a penalty notice from a tax agency?
If you are a Full Tax Filing client of Premier and were on our service for the tax period in question, you can be assured that we will research and respond to the notice. Please contact us regarding the notice. You will be asked to forward it to our office.
If you are a Non-Tax Filing client of Premier and receive a notice, contact us regarding the notice.
If you are a Full Tax Filing client of Premier and were on our service for the tax period in question, you can be assured that we will research and respond to the notice. Please contact us regarding the notice. You will be asked to forward it to our office.
If you are a Non-Tax Filing client of Premier and receive a notice, contact us regarding the notice.
What should I do if I need a copy of my previous payroll reports?
Contact our office and indicate which report you need reproduced. Often times, the report can be reproduced and then forwarded to your office.
Contact our office and indicate which report you need reproduced. Often times, the report can be reproduced and then forwarded to your office.
Can my accounting professional get copies of my quarterlies and reports?
Yes, just instruct our staff as to where you would like your quarterly returns sent. We will enter the information into our system and the copies will be forwarded to the accounting professional or designee of your choice.
Yes, just instruct our staff as to where you would like your quarterly returns sent. We will enter the information into our system and the copies will be forwarded to the accounting professional or designee of your choice.
I have changed the structure of my business — now what should I do?
Contact our office as soon as you know the change is going to occur. You should also consult your accounting professional, as you may need to apply for a new Federal and State ID number.
If you are using a new Federal and State ID number, your previous ID numbers will need to be finalized with the tax agencies. Premier will handle this for you if you are a Full Tax-Filing client of Premier. Otherwise, you will need to contact the IRS and State Agencies to notify them of the change.
Premier will need to set your business up under a new client number and start processing your payroll under the new company structure. Contracts for your new client number will be forwarded to you for completion. You will need to complete them and return them to our office.
Contact our office as soon as you know the change is going to occur. You should also consult your accounting professional, as you may need to apply for a new Federal and State ID number.
If you are using a new Federal and State ID number, your previous ID numbers will need to be finalized with the tax agencies. Premier will handle this for you if you are a Full Tax-Filing client of Premier. Otherwise, you will need to contact the IRS and State Agencies to notify them of the change.
Premier will need to set your business up under a new client number and start processing your payroll under the new company structure. Contracts for your new client number will be forwarded to you for completion. You will need to complete them and return them to our office.
I changed the name of my business but I’m still using the same ID numbers...
Consult with your Accountant for the agencies you need to notify of the name change. You may need to apply to the state in which your business is located for the name change; the state will send you a form to mark the approval of your name change. You will also need to change your name with the IRS.
Contact our office and let us know about your name change. We will request proof that the name was changed with the IRS before our system can be updated. (A copy of an official IRS document showing the correct name is required.)
Consult with your Accountant for the agencies you need to notify of the name change. You may need to apply to the state in which your business is located for the name change; the state will send you a form to mark the approval of your name change. You will also need to change your name with the IRS.
Contact our office and let us know about your name change. We will request proof that the name was changed with the IRS before our system can be updated. (A copy of an official IRS document showing the correct name is required.)
I have a new payroll contact person — what do I need to do?
You will need to contact our office as soon as you know of the change. Our staff will immediately change our system to reflect the correct contact person.
Due to the confidential information contained in your payroll, we are only authorized to talk to the owner of the business or designated contact person shown in our system regarding your account.
You will need to contact our office as soon as you know of the change. Our staff will immediately change our system to reflect the correct contact person.
Due to the confidential information contained in your payroll, we are only authorized to talk to the owner of the business or designated contact person shown in our system regarding your account.
What should I do if I receive a notice of Audit?
You should contact your Accountant immediately informing him/her of the notice. Your Accountant will work with you and the tax agency involved to provide the information the agency needs.
If you find you are missing copies of returns or payroll information that is required for the audit, you will need to contact our office to request copies of the missing information.
You should contact your Accountant immediately informing him/her of the notice. Your Accountant will work with you and the tax agency involved to provide the information the agency needs.
If you find you are missing copies of returns or payroll information that is required for the audit, you will need to contact our office to request copies of the missing information.
I fired an employee and need a check right away — what should I do?
Contact our office as soon as you are aware of the termination. Some states require payment to the employee upon termination, while others allow you to pay the wages on the next regular schedule for your payroll.
There are a couple of ways that this can be handled to accommodate you. We can calculate the check for you giving you the gross to net amount. You can then write a check in your office and we’ll post it in our system as a manual check.
Or, because of the special circumstance, we could process the check that day and make arrangements for expedited delivery. In this case, we would need the information as early as possible to allow time for the check to be processed and printed.
Contact our office as soon as you are aware of the termination. Some states require payment to the employee upon termination, while others allow you to pay the wages on the next regular schedule for your payroll.
There are a couple of ways that this can be handled to accommodate you. We can calculate the check for you giving you the gross to net amount. You can then write a check in your office and we’ll post it in our system as a manual check.
Or, because of the special circumstance, we could process the check that day and make arrangements for expedited delivery. In this case, we would need the information as early as possible to allow time for the check to be processed and printed.
What are my payroll delivery options?
Please contact our office for your options, as we’ll work closely with you to determine the method that best meets your needs. Some commonly used options are for us to hold your payroll at our office for pick-up or delivery via US Mail.
Please contact our office for your options, as we’ll work closely with you to determine the method that best meets your needs. Some commonly used options are for us to hold your payroll at our office for pick-up or delivery via US Mail.
What is included in Premier’s Full Tax Filing Service?
Premier handles payment of all payroll related taxes, both employer and employee. We also take full responsibility for filing all of your payroll tax returns.
Learn more about our Full Tax filing Service.
Premier handles payment of all payroll related taxes, both employer and employee. We also take full responsibility for filing all of your payroll tax returns.
Learn more about our Full Tax filing Service.
Are there any benefits as an employer to offering direct deposit?
Yes. Employers enjoy freedom from check reconciliation and bank transactional fees. Plus, you don’t need to be in the office to sign and distribute paychecks on payday.
Yes. Employers enjoy freedom from check reconciliation and bank transactional fees. Plus, you don’t need to be in the office to sign and distribute paychecks on payday.
How does direct deposit benefit my employees?
Direct deposit funds are available to your employees in their bank accounts on payday; many people enjoy this freedom from having to go to the bank to deposit their paycheck. In addition, many financial institutions offer special programs for customers who choose direct deposit — from free or reduced fee checking to reduced loan rates.
Direct deposit funds are available to your employees in their bank accounts on payday; many people enjoy this freedom from having to go to the bank to deposit their paycheck. In addition, many financial institutions offer special programs for customers who choose direct deposit — from free or reduced fee checking to reduced loan rates.
What is New Hire Reporting?
The federal Personal Responsibility and Work Opportunity Reconciliation Act of 1996 (PRWORA) — welfare reform act of 1996 —requires every employer, regardless of size or number of employees, to report certain information on each newly hired or rehired employee by a specific deadline to a state agency that has been set up to receive that information.
The original goal of the legislation was to support child advocacy. However, the program has evolved to also allow the personnel information gathered to be shared with other government agencies. It is part of an effort to reduce unemployment insurance and workers’ compensation fraud that can result in increased premium rates and depletion of an employer’s reserve UI account.
The federal Personal Responsibility and Work Opportunity Reconciliation Act of 1996 (PRWORA) — welfare reform act of 1996 —requires every employer, regardless of size or number of employees, to report certain information on each newly hired or rehired employee by a specific deadline to a state agency that has been set up to receive that information.
The original goal of the legislation was to support child advocacy. However, the program has evolved to also allow the personnel information gathered to be shared with other government agencies. It is part of an effort to reduce unemployment insurance and workers’ compensation fraud that can result in increased premium rates and depletion of an employer’s reserve UI account.
How does Premier help employers with New Hire Reporting?
At Premier, we offer our clients new hire reporting capabilities as a value-added service- saving them the effort of keeping up with changing state statutes, meeting filing deadlines or hiring an extra employee who specializes in new hire reporting. Each week we generate a new hire report for our clients that includes their “new hires” reported that week (non-weekly payroll clients should call-in new hires between pay periods to ensure compliance with individual state regulations). These reports are forwarded directly to the appropriate state agencies.
At Premier, we offer our clients new hire reporting capabilities as a value-added service- saving them the effort of keeping up with changing state statutes, meeting filing deadlines or hiring an extra employee who specializes in new hire reporting. Each week we generate a new hire report for our clients that includes their “new hires” reported that week (non-weekly payroll clients should call-in new hires between pay periods to ensure compliance with individual state regulations). These reports are forwarded directly to the appropriate state agencies.
Who are Exempt and Nonexempt Employees?
When human resources and payroll staff members speak of an “exempt” or “nonexempt” employee, they are referring to the employee’s status under the Fair Labor Standards Act (FLSA). Exempt employees are those who do not have to be paid the required minimum wage or overtime payments, and the employer does not have to keep certain records detailing their work.
A common misconception by many employers is that a salaried employee is exempt from overtime pay. The FLSA provides for specific exemptions from overtime for certain types of employees.
When human resources and payroll staff members speak of an “exempt” or “nonexempt” employee, they are referring to the employee’s status under the Fair Labor Standards Act (FLSA). Exempt employees are those who do not have to be paid the required minimum wage or overtime payments, and the employer does not have to keep certain records detailing their work.
A common misconception by many employers is that a salaried employee is exempt from overtime pay. The FLSA provides for specific exemptions from overtime for certain types of employees.
